Career Opportunities

We're Hiring!
Case Manager (Contract Position)

Do you want to work in a compassionate, caring environment?

Do you have at least three years of experience in a client-centered front line role?

The Victoria Brain Injury Society is dedicated to providing support, education and advocacy to people with brain injuries and their families. We pride ourselves on having a relaxed, positive office environment where people feel free to be themselves. You are the right person to join our team if you are used to wearing many hats, can remain grounded and calm despite being pulled in multiple directions and have experience doing front line social work.

Please note this is an six month contract position from August 31, 2020 – January 29, 2021 with a possibility of extension.


  • A Bachelor of Arts or Science degree or a Diploma in Social Work, Counselling or related field
  • Minimum of three years related work experience

Additional Skills and Attributes

  • Knowledge and understanding of acquired brain injury
  • Experience in crisis intervention and/or counselling, including:
    • Experience working with families, couples and individuals on issues of trauma and recovery
    • Ability to create a safe and supportive environment for clients
    • Demonstrated knowledge of case management functions and client centred relationships
    • Understanding of mental health and addictions issues
    • Ability to interpret verbal and non-verbal behaviour, to develop accurate perception and understanding of others’ feelings, needs, values and opinions;
    • Experience working in a low-income, multilingual and multiracial community
  • Ability to work under pressure, to work both independently and within a team, to take initiative, to anticipate potential problems/conflicts and take appropriate actions

 DUTIES AND RESPONSIBILITIES                                                   

Case Management

  • Work with clients to determine specific short and long term goals, including but not limited to: housing, medical care, nutrition, practical support, government support programs and general resource information
  • Work with clients to assist them to acquire and use skills, supports and resources
  • Assist clients with the completion of forms relating to benefits and assistance
  • Coordinate support services and care from different providers to meet clients’ assessed needs
  • Refer clients to appropriate community support services, both within VBIS and outside of the organization
  • Advocate on behalf of clients with health care providers and others to ensure client needs are met
  • Work with clients’ family and friends to ensure multiple support systems in place
  • Work with clients who have dual or concurrent diagnoses
  • Manage case files, ensuring confidentiality and accuracy, enter key information in database
  • Check and respond to phone and e-mail communications regularly throughout the day
  • Triage clients based on their individual needs and urgency
  • Ensure clear and concise communication with clients, according to their ability and needs
  • Maintain a clear paperwork trail and records
  • Build and maintain interdependent relationships with organizations in the community that may meet client needs; continue to expand and foster these relationships
  • Create and maintain an electronic and hard-copy filing system; effectively filing documents and confidential information
  • Develop empathic rapport with clients; assist in diffusing potentially volatile situations

General Responsibilities

  • Prepare client-related files as requested by external agencies
  • Ensure formal client permission is obtained for record keeping, in line with the Government of Canada Freedom of Information legislation
  • Respond promptly and appropriately to any emergency situations that may arise
  • Adjust to changing demands quickly, reprioritizing tasks as needed
  • Develop proactive and positive relationships with all clients
  • Demonstrate effective communication skills by conveying necessary information accurately, listening effectively and asking questions when clarification is needed
  • Demonstrate effective leadership skills
  • Adhere to the Policies and Mandate of VBIS
  • Use discretion and independent judgment in handling client or staff personnel information
  • Maintain a positive image of the Society by responding professionally to inquiries, effectively communicating information on programs and key messages to clients, the public and other organizations
  • Maintain a professional demeanor at all times
  • Communicate regularly with other staff members through weekly meetings, drop-ins, email, voicemail and other documentation as required
  • Use the database to properly and promptly document information, including case management data, program statistics, incident reports, etc.
  • Assist in the development of detailed listings of community resources; maintain personal reference binder of relevant community resources, referrals, networks, events, etc.
  • Prepare and submit all reports, time sheets and assignments in a timely fashion, or as assigned
  • Participate fully in team meetings, debriefing sessions, staff development and other society activities
  • Assist with other functions as assigned by Executive Director

Interested candidates should e-mail their resume and cover letter, with “Case Manager Contract” in the subject line to:

Pam Prewett, Executive Director
Victoria Brain Injury Society

Application Deadline: Monday, August 24th, 2020

We thank all applicants for their interest however, due to volume, we can only contact those selected for interviews.

The Victoria Brain Injury Society is committed to employment equity and encourages people living with a brain injury, visible minorities and persons with culturally diverse backgrounds to apply and self-identify. We encourage applications from candidates who reflect the diversity of our community.



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Get In Touch

Location: 1234 St., Victoria, BC, Canada

Telephone: (250) 598-9339


Hours: M-F: 9am – 3pm

Non-Discrimination Policy

VBIS does not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. These activities include, but are not limited to, hiring and firing of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers, subcontractors, vendors, and clients.

VBIS is an equal opportunity employer. We will not discriminate and will take affirmative action measures to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, gender, national origin, age, religion, creed, disability, veteran’s status, sexual orientation, gender identity or gender expression.